CUSTOMER SUPPORT(888) 593-1616

We know your decision to invest in a Shibaura Machine molding system was based on more than just moving beyond your current production capabilities. It also reflects your desire to take advantage of Shibaura Machine’s value-added services.


At Shibaura Machine, we maintain millions of dollars in spare parts inventory, ready for access according to your needs. With locations in Los Angeles, CA, Randolph, NJ and Elk Grove Village, IL (Chicago area), we can provide and ship spare parts from the location closest to you – usually the same day that you call – reducing delivery time and shipping costs. For emergencies, Shibaura offers Next Flight Out (NFO) service to help you get equipment back on line as fast as possible. 

Engineering, service and parts personnel work side-by-side, so when you call for assistance, the person you need to answer questions and find solutions is readily available.

•4 parts associates on duty from 8AM to 6PM 1-888-593-1616 #2 or
​•$8 Million parts inventory located in our Chicago area warehouse.
•Most parts ship out the same day you place your order.

Our vast inventory includes virtually every part for every Shibaura Machine. Critical electronics are kept in climate-controlled environments and tested prior to shipping. At Shibaura Machine, we can also help you set up your own inventory management system, minimizing your investment while keeping critical components at hand.

Shibaura Machine is more than molding systems. We provide the services and resources you need to help your company grow.


1-888-593-1616 #1 or

•Technical service support available by phone 24 hrs./day, 7 days per week
•28 service technicians covering North America.
•2 Full time service technicians covering Canada based out of Markham Ontario
•2 Certified contractors. 1 based out of Quebec & Based out of Ontario

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Mold Testing

A critical first step in finding the right machine, Shibaura Machine will use your mold and run tests to help decide which machine offers you the best results for your applications.

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Personal Assistance – On Site & On the Phone

Skilled Shibaura technicians can assist you with installation and start-up. Our technicians, engineers and parts service personnel are on-call to help with repairs so you can get your machine up and running quickly. Engineers also are available to provide software support, helping you maximize the productivity of your equipment and design new programs for new processes.

Tech Centers


Shibaura Machine’s tech centers are strategically located throughout the country. Each facility is outfitted with up to date equipment which allows us to do mold trials for our customers giving them a hands on feel prior to purchasing. With multiple locations it is convenient for our customers to travel to one of these locations for training, mold trials and presentations. We also offer customer support and service in each tech center location.

Shibaura Machine Tec Centre Canada
​located at 6 Shields Court unit 101 Markham Ontario L3R 4S1