We are sorry to hear you are having a malfunction with your SRS product. Send an email to firstname.lastname@example.org (email is most efficient; however, alternatively you can call SRS at 517-333-2605) – be sure to provide: Model number, the part number, original invoice number, a complete description of the problem with pictures, and your contact information
1.) SRS will contact you regarding your issue.
2.) SRS will provide an RMA # (Return Material Authorization Number) along with instructions for return of the product.
3.) When the product is received at SRS, our technicians will examine it and may contact you for clarification or additional information.
4.) If SRS agrees the product is covered under its Warranty, SRS will repair or replace the product and return it to you.
Should you require for further assistance after submitting your warranty claim to the above email kindly do not hesitate to contact us.